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How long does it take to set up a new account? |
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| Upon confirmation of receiving your payment, we strive to bring all accounts online within a working day at most. |
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Can I access my account without the www in front? |
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| Yes, you can access your account both as www.yourdomain.com or yourdomain.com |
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What is my FTP address? |
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What is my FTP username/password? |
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| These are the same you use to access your Cpanel. |
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I have logged into my account via FTP, but there are multiple directories there. Which directory do I upload my website to? |
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| You should upload your website to the public_html folder. |
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What should I enter in FrontPage when I upload? |
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| File > Publish Web. Location: http://www.yourdomain.com Username: Your Username Password: Your password. Your FrontPage designed page will automatically be uploaded to your public_html folder and any FrontPage web bots you have active. If you need any further assistance, contact our support department. |
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What page is loaded when somebody goes to my domain name? |
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| Our servers are configured to read "index.html" as the default page to load. It is STRONGLY recommended that you have an "index.html" page in EACH of your directories of your website. Directories without it allow browsing through all your files and exposing to public view files not intended for that purpose. |
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After uploading my files, images are missing or links are broken, why? |
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| Linux is a case sensitive platform. If you specify for a file called "index.html", and the file is actually "Index.html", it will not work because the server will recognize that as two different files. This is one of the biggest problems for people transferring files from a Windows based computer to our Linux servers. If you encounter this problem, ensure that the hyperlinks on the pages correspond to the exact filenames on your website. If they do not match, you can either modify your hyperlinks and upload the pages again, or rename your files. |
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Can I run CGI scripts anywhere on my account directories? |
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| No, you can only run CGI scripts in CGI-BIN directories only. |
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Can I upgrade my account at any level? |
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| Yes, you can upgrade your account from plan to plan anytime you want. |
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What is Bandwidth or data transfer? |
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| Bandwidth is data transfer from your web-site in a one-month period. It includes FTP, POP3, etc. That means your website can handle certain amount of data in one-month period. Larger web-sites need more bandwidth depending on the traffic of your web-site. |
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Why do you not offer unlimited traffic/bandwidth usage? |
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| Don't believe in unlimited traffic. That's a fake. This is not possible. No provider can really offer this. We have to pay for each GB our network uses, so we have to charge you also. |
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What will happen if I exceed my bandwidth limit? |
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| When you reach your bandwidth limit, we will notify you through email, saying you have reached your bandwidth limit. There will be options for upgrading. |
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How much bandwidth do I need? |
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| Let's say your site has 200 visitors per day and you have 10 web-pages total. Each page has 20KB data, including pictures and stuff. So every day your website will use approximately 40MB. That's 1.2GB every month. |
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How much space do I need? |
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| Depending on the nature of your business, if your site has lots of graphics and you offer programs or software to download, you need more space. If you offer information or projects that won't take too much space, you need less space. |
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Will I have a web based control panel? |
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| Yes. We use cPanel 10.x. and above. |
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Can I run executable files on your servers? |
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| No, it is prohibited to run executable files on our servers other than MS Frontpage system files. Upon violation we reserve the rights to terminate the account immediately. |
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Can Smihost.com help me to install my scripts or programs? |
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| Smihost.com is not supporting third party scripts. We do not guarantee third party scripts to work. However, depending on the complexity of the script, we might help you to install it for a small charge. |
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What is the naming structure of mySQL databases? |
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| The name of your databases will have the form: username_nameofdatabase |
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How can I manage mySQL databases? |
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| Login to CPanel and click the "SQL database" icon. From this screen you can add SQL users and create databases. |
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What is the naming structure of my database users? |
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| The name of your database users will have the form: username_databaseusername |
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Do you have phpMyAdmin installed? |
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| Yes. Login to CPanel. Click on "SQL Databases". At the bottom of the screen is the link to phpMyAdmin. |
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Will Server Side Includes (SSI) work on your servers? |
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| Yes, SSI is included in our account. Webpages that contain an SSI *must* end with .shtml or the SSI tag will not work. |
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Are any e-commerce solutions included or available? |
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| Our hosting plans support OS Commerce and most PHP or CGI shopping carts, but you will need to find your own way of receiving payment for the goods. This can either be a merchant account, or a third party credit card processor. |
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Do you offer SSL and do I have to buy an SSL Certificate? |
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| Yes, we offer Shared SSL. If you want Private SSL, you buy the certificate; we will install it for you. We can also buy the certificate for you. |
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