 |
What are the server's specifications? |
 |
|
| Minimum Intel Pentium Xeon Dual 2.8 Ghz processors or Dual AMD Opteron 2.0 GHz, 512 KB Cache, 4 GB RAM. 80 GB IBM SCSII HDD - 400GB 10,000 RPM HDD on Raid 10. |
| |
| Other special points of interest specific are: |
- Redundant power feeds
- Uninterruptible Power Supply (UPS) systems
- Backup diesel generator power available
- 24 x 7 x 365 monitored security
- Environmental-control Units
- Fire-suppression Systems
- Technology service center: 24 x 7 x 365 system administrators on-site to monitor and maintain the data center infrastructure and client equipment.
- Top-of-the-line security systems, closed-circuit cameras, security patrols and restricted floor access.
|
| |
|
What type of connection do you use? |
|
|
| Our company has 1Gbit (1000Mbit) full-duplex fiber connections directly to OC-48 (2.4Gbps) and Redundant GigE Connectivity to multiple Tier 1 transient backbones. |
| |
|
What kind of backbone do you have? |
|
|
| Our servers are connected to a multiple gigabit backbone that provides your web site with one of the fastest connections to the internet regardless of where it is being accessed from . |
| |
|
Where is the server's location? |
|
|
| The servers are located in the world class Planet Data Center in Texas, U.S.A. . |
| |
 |
How long will it take to get access to my account/web site after I sign up for hosting with you? |
|
|
| Your account will be created as soon as payment is authorized. You will be able to use the account between 2-3 working days . |
| |
|
Do you have backup service? |
|
|
| Yes, we backup our servers' data every night. We strongly advise you to always keep a copy of your site on your harddrive . |
| |
|
Is there a setup fee? |
|
|
|
No, setup fee are free of charge for any hosting plan.
Our shared servers have Intel Xeon 2.4 GHz Dual Core Processors. We run CentOS Enterprise Linux. The servers have 4 GB of RAM and RAID10. We also have instant weekly backups of your content. The connection speed on our servers is 100 mbps (burst). Our data center is The Planet located in Dallas , Texas , USA . www.theplanet.com |
| |
|
Do you offer custom hosting and reseller plan? |
|
|
| Yes, Please contact our sales or customer services departments with your requests, Disk space, Bandwidth, etc..they will reply you with an offer . |
| |
|
Do you support ASP or Cold Fusion? |
|
|
| No, we do not provide ASP and Cold Fusion support. We support PHP . |
| |
|
Do you provide Windows2000 /NT based hosting? |
|
|
| No, we do not provide Windows2000/ NT based hosting. We provide Linux based hosting . |
| |
|
There are some hosts offering the same features with a better price, can Smihost.com, compete them? |
|
|
| We have very competitive prices but also offer personal support. We offer email and phone support. We can't beat all prices because some companies overload their servers and we don't want to do that . Besides, we also have valued added services for every account that host with us such as self editable profile page. |
| |
|
Do I get any discount? |
|
|
| It depends, we give conditional discount for students and non-profit organizations. For more information, kindly email sales@smihost.com . |
| |
|
How do I place an order? |
|
|
|
Do you handle international orders? |
|
|
| Yes, we have clients as close as Malaysia and as far away as USA, China and New Zealand . |
| |
|
Do you offer adult hosting? |
|
|
| Adult content is strictly not allowed on our servers. If we find that a site does have adult content, the account will be terminated without advance notice . |
| |
|
Do you allow hosting of legally registered gaming and gambling companies? |
|
|
| No, we also cannot host gambling sites . |
| |
|
Does Smihost.com offer free hosting or sponsoring? |
|
|
| Yes, it depends on the web-site. Please contact us for more info . |
| |
|
Does Smihost.com provide support to reseller account holder's clients? |
|
|
| No, resellers must provide support to their clients. However, we have support for resellers, not their clients . |
| |
|
